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A central hub of care for your community

 

With a human-driven and technology-enabled approach, Care Solace helps municipal governments provide timely and effective mental health care for every resident in need.

 

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Cities are facing a mental health crisis

9.5% 

of all adults live with a serious mental illness

35% 

of individuals with a serious mental illness go untreated

$6,608 

is the average cost to a city per untreated SMI per year

Source: NAMI

Access to mental health care is complicated

Care Solace Website (Hubspot) 05-Jan-2023-171636

 

Find a solution

Warm Handoff® Referral Process

Easily submit referrals and receive real-time updates on the progress of each referral.

Care Companion™ Team

Provide residents with 24/7/365 multilingual care coordination support in 200+ languages.

Care Companion™ Team

Provide residents with 24/7/365 multilingual care coordination support in 200+ languages.

Care Match Self-Service Tool

Provide residents with an anonymous pathway to find verified providers and resources.

Social Services

Provide support for the social determinants of health.

Social Services

Provide support for the social determinants of health.

Take a new approach

Providersdatabase-two tone

Anyone. Anywhere. Anytime.

We coordinate access to licensed, culturally-competent behavioral health care providers.

All in one Access-two tone

Central Hub of Care

We direct individuals to providers matched to all insurance needs including private insurance, Medicaid, and sliding scale options.

first responder

First Responders

When a first responder responds to a tier 1-3 call, they assess the situation and determine the mental health needs of the individual in distress. The first responder then refers the resident to Care Solace through a QR code, phone, or a warm handoff. Care Solace's Care Companion coordinates care for the resident, stays connected with them, and communicates the individual’s disposition with the city as needed.

social worker

County Social Worker

In times of crisis, county social worker teams rely on the expertise of Care Solace's local licensed Care Manager to connect their clients with the appropriate clinical and social resources. A VIP-level Care Manager provides personalized support and guidance to those with more severe needs.

school counselor

School Counselor

When a student requires mental health care, the school counselor performs a Warm Handoff to Care Solace. Care Solace's Care Companion coordinates the care for the student, working with the parents to ensure they understand the available options and helping them navigate the process. The Care Companion also serves as the liaison between the counselor and the care providers, closing the loop to ensure everyone is informed.

city resident

Resident

Care Solace’s services are accessible through the city's website, so residents can choose to self-search for help or call a Care Companion for personalized assistance. Care Solace coordinates care for the resident, providing them with options that fit their unique needs and situation. Care Solace reports back to the city to close the loop on resident care, ensuring that the city is aware of both program utilization and impact.

Our Care Companions provide a hand to hold.

Complete Screening

Our empathetic screening is designed to build trust and better understand the individual’s needs.

Get Matched

Individuals gain access to more than 425K specialized providers across the country to find care matched to their specific needs.

Get Matched

Individuals gain access to more than 425K specialized providers across the country to find care matched to their specific needs.

Book Appointment

The best provider options are presented to the individual for selection and we assist them in booking the first available appointment.

Check-In

We follow up after the appointment to ensure we deliver on all of the individual’s requests and that they are satisfied with their provider.

Check-In

We follow up after the appointment to ensure we deliver on all of the individual’s requests and that they are satisfied with their provider.

Take Action & Make Change

Cities

Gain Actionable Insights

Monthly reports measure the level of resident engagement with the services as well as levels of usage, hours saved, and appointments secured.

Cities-1

Demonstrate Impact

Program efficacy and impact are included on monthly reports, measuring impacts such as levels of usage, hours saved, and appointments secured.

community messaging

Custom Cultural 
Communication Strategy

We work alongside you to educate and raise awareness within your community.

community resources

Communications Resources

We will provide you with quarterly resources and content to distribute to your community. 

Care Match Self-Service Tool

 

For an anonymous pathway to care, your community can utilize Care Match, our self-service tool, to find verified providers on their own.

Care Companion™ Team

 

Our highly trained team is available at all times — including nights, weekends, and holidays — in 200+ languages to explain options and coordinate care.

Let's talk more about supporting the mental health of your residents together.

 

Request a Demo  Contact Us

We have been thrilled with the ability of Care Solace to secure residents with appointments into care. Anyone who has tried to navigate the mental health system to find a provider knows how difficult it is to not only find a provider, but to get an appointment, which often can take several months. They work with the resident until an appointment is secured!
Susan Rosa, RN
Health Director, Chelmsford, MA
I tried to find a therapist for 6 months. As a busy mom, I did not have the time to continuously seek a therapist who all told me they were not taking new patients. With Care Solace, I found a therapist in my network and was scheduled for my first session in 2 weeks.
Resident
Ventura, CA

Ready to bring Care Solace to your city?

 

Request a Demo