FAQs

Care Solace is a mental health and social services care coordination team on a mission. We work with 425k+ providers across the nation to ensure those in need can quickly find quality care matched to their unique needs, regardless of circumstances. Our curated matching services are offered at no cost to providers. As a provider, if you reside in a community that partners with Care Solace, we make every effort to ensure you’re included in our outreach locally. Our hope is that you’ll partner with us to impact as many lives as possible.

Our service is designed to benefit your entire community. Students, staff, family members, and residents alike can utilize our care coordination services. We will work with anyone regardless of age to help them get the mental health care or substance use treatment services that they need.

Our team matches individuals and families to both mental health and substance use services including: individual therapy, psychiatry, intensive outpatient programs, residential inpatient programs, partial hospitalization programs, medical detox, and intervention services. 

There are two ways clients can connect to your practice:

1. Directly: When an individual or family connects with Care Solace through Care Match, our anonymous online self-serve portal, they complete a short questionnaire to help us determine their needs and preferences for care. Based on the answers, we will provide them a list of matched resources using our proprietary database. If your agency/practice is a potential match for the client, your information could be included on this list.
   
   
2. Through Our Team: When an individual or family connects with Care Solace through email, phone, or a Warm Handoff referral from their school district or local city representative, they are asked screening questions to help us determine their needs and preferences. A dedicated Care Companion coordinates on their behalf and starts the search for potential provider matches, like your agency/practice.

Our proprietary matching process takes into account a client’s age, area of concern, geography, insurance, special considerations and preferences (e.g. faith-based, LGBTQI+ focused, etc.), and ability and/or willingness to travel. Using this information, we identify providers who are the best potential matches, then reach out to confirm whether it’s a good fit!

If you are identified as a potential match, a Care Companion will reach out to you via phone (or email if you are enrolled in email intake) to confirm whether the client is a good fit for you. When we call, you can let us know whether we should move forward with booking an appointment, or if you prefer you can access your Provider Portal anytime to respond to inquiries. During this step, we’ll confirm the following: 

• If you are accepting new clients

• Your ability to treat the client based on age and area of concern

• Your acceptance of the client’s insurance

• Your soonest available appointment date

If the client is a good fit, we’ll share your information with them. If the client determines you are the best fit for their needs, they’ll either reach out to you directly or have their Care Companion hold a conference call to schedule an appointment. Pro-tip: Cut down on the phone calls and emails with one of our technical integrations.