Care Solace RHTP Infrastructure Partner

In rural communities, 'finding care' often means you’re stuck on hold. Between the 50-mile drives and the 'not accepting new patients' notices, the system isn't just broken - it’s absent. Rural healthcare has become a test of endurance, but zip codes shouldn’t dictate quality of life, and access shouldn't depend on how much gas is in your tank or how many hours you have to chase down a lead. When local providers are booked months out and insurance networks are a mess of outdated info, residents give up before they get help.

Care Solace provides a reliable lifeline for residents who have run out of options and don't know where to turn next.

Care Solace is the only RHTP Infrastructure Partner that turns isolation into connection. By removing the guesswork from the referral process, Care Solace turns a fragmented search for care into a streamlined path that secures an appointment. Care Solace replaces the dead ends with a direct connection, handling the logistics so the distance between a crisis and a clinician is closed.

Body

31M individuals served across

1,000+ communities

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Continuous Care for Rural Mothers

When labor and delivery units close, the risk to mothers doesn't end at discharge. We provide the "holding hand" for perinatal and postpartum mental health, ensuring every rural mother is connected to specialized specialists—via telehealth or local clinics—regardless of their zip code or insurance type.

Administrative Engine for Rural Clinicians

Your limited rural clinicians shouldn't be spending their time on the phone chasing referrals. Care Solace acts as an administrative engine for these local heroes, taking the burden of care coordination off your nurses and social workers so they can focus on high-acuity clinical care while we handle the logistics of the "warm handoff."

Crisis & ER Diversion

A crisis unit stops the immediate emergency, but Care Solace ensures it doesn't happen again. We provide the critical bridge between emergency intervention and long-term outpatient care, reducing ER recidivism and ensuring that "de-escalation" is followed by an ongoing connection to care.

Native American family poses for a photo.

Culturally Grounded Care Coordination

We respect the unique pathways of Tribal healthcare. Our Care Companions are trained to navigate and prioritize matches with culturally aligned and traditional healing providers, ensuring Tribal members feel seen, heard, and supported within their own community values.

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Unified Infrastructure for Rural Networks

RHTP success requires "Regional Hubs" to support "Spoke" clinics. Care Solace provides the digital and human infrastructure that ties these disconnected points together, creating a single, seamless entry point for mental health care that serves the entire regional ecosystem.

Removing Recovery Barriers

In rural communities, the "holding hand" often needs to reach beyond the clinic walls. Care Solace identifies and navigates the social determinants, like transportation, housing, and food security, that often prevent rural residents from successfully engaging with mental health treatment. We ensure the path to care is not just identified, but actually reachable.

Care Solace doesn't try to replace local doctors or county health departments—it makes them more accessible. While telehealth is an important component of access, a telehealth-only company ignores local clinics, pulling patients away from their community.

True transformation requires activation of the entire healthcare network - local, county and state - by first optimizing local availability. Comprehensive care coordination maximizes the impact of RHTP investments by instantly connecting 100% of the population, regardless of insurance, to the right care.

In rural health, the last mile is where most programs fail. It’s the gap between having a list of providers and actually sitting in a waiting room. While other services consider their job done once they hand over a phone number, Care Solace stays on the line and with the individual until the loop is closed and the appointment is made.

Care Solace takes on the logistical burden that usually falls on the resident - the hours spent navigating insurance barriers, verifying provider availability, and managing the intake process. By handling the heavy lifting of appointment coordination, Care Solace ensures that the path to care doesn't end at a busy signal, but at a confirmed appointment.

Care Coordination and Access

The RHTP encourages states to use funds to support access to mental and behavioral health services, including opioid and substance use disorder treatment. Care Solace specializes in this area, serving as a care coordination partner connecting rural residents to health care providers 24/7/365. Multilingual Care Companions navigate the complex healthcare system, find suitable providers, and even book appointments locally and via telehealth.

Strengthening Local & Regional Partnerships

The RHTP calls for states to foster strategic partnerships between providers. Care Solace helps rural communities build a more connected network of care, linking residents to local providers, telehealth services, and social resources like food and housing assistance, which are often integral to behavioral health.

Promoting Innovative & Tech Driven Solutions

The RHTP prioritizes technology and innovative care models. Care Solace's model is technology-enabled and human-driven. A proprietary database and a self-service tool help individuals find providers on their own, while also offering direct support from Care Companions. This hybrid approach aligns with the program's goal of fostering the use of digital health tools and flexible care arrangements.