Social Service-Related FAQs

Care Solace is a mental health and social services care coordination team on a mission. We work with 558k+ providers, social services agencies and community-based programs across the nation to ensure those in need can quickly find quality care matched to their unique needs, regardless of circumstance. Our curated matching services are offered at no cost to providers, and are contracted directly with school districts and municipalities across the nation. As a provider, if you offer services in a school or community that partners with Care Solace, we make every effort to ensure you’re included in our outreach locally. Our hope is that you’ll partner with us to impact as many lives as possible.

Our service is designed to benefit your entire community. Students, staff, family members, and residents alike can utilize our care coordination services. We will work with anyone regardless of age to help them get the mental health care or substance use treatment services that they need.

Our team connects individuals and families to essential resources including housing, food, and free or low-cost medical and dental care. 

We also coordinate care for mental health and substance use treatment services including: individual therapy, psychiatry, intensive outpatient programs, residential inpatient programs, partial hospitalization programs, medical detox, and intervention services.

We appreciate the work you do for your community, and while it may fall out of our current scope, we would love to keep in touch! Our services are always evolving and we will send periodic updates as we expand our offerings.

Nothing! We will never charge you a fee to be part of our database. We contract directly with school districts, municipalities, and other entities and then match people in need to the providers or resources best suited to them. We are not a brokering service and do not maintain formal partnerships with providers for our Care Coordination service.

When an individual or family connects with Care Solace through email, phone, or a Warm Handoff® referral from their school district or local city representative, they are asked screening questions to help us determine their needs. A dedicated Care Companion then starts the search for potential resource matches, like your organization. Once a list of resources is identified, it is shared with the client and they will reach out to your organization directly.

Our matching process takes into account a client’s age, area of concern, geography, insurance, special considerations and preferences (e.g. faith-based, LGBTQI+ focused, etc.), and ability and/or willingness to travel. Using this information, we identify providers who are the best potential matches, then reach out to confirm whether it’s a good fit!

If you are identified as a potential resource and this is your first Care Solace referral, we may reach out by phone to confirm we have accurate and up-to-date information for your organization. If this is not your first Care Solace referral, we will share your information with the client, providing them information about how to access the services you offer. Please note: We may occasionally call to re-verify your information and ensure that what we are sharing is still correct.

We are here to support you, and our clients, and understand that there are factors that get in the way of providing services. Care Solace can help our client to find additional support, so if you are unable to help someone, please refer them back to their Care Companion or direct them to call us at 888-515-0595.