When a first responder responds to a tier 1-3 call, they assess the situation and determine the mental health needs of the individual in distress. The first responder then refers the resident to Care Solace through a QR code, phone, or a warm handoff. Care Solace's Care Companion coordinates care for the resident, stays connected with them, and communicates the individual’s disposition with the city as needed.

In times of crisis, county social worker teams rely on the expertise of Care Solace's local licensed Care Manager to connect their clients with the appropriate clinical and social resources. A VIP-level Care Manager provides personalized support and guidance to those with more severe needs.

When a student requires mental health care, the school counselor performs a Warm Handoff to Care Solace. Care Solace's Care Companion coordinates the care for the student, working with the parents to ensure they understand the available options and helping them navigate the process. The Care Companion also serves as the liaison between the counselor and the care providers, closing the loop to ensure everyone is informed.

Care Solace’s services are accessible through the city's website, so residents can choose to self-search for help or call a Care Companion for personalized assistance. Care Solace coordinates care for the resident, providing them with options that fit their unique needs and situation. Care Solace reports back to the city to close the loop on resident care, ensuring that the city is aware of both program utilization and impact.